Theme Park Musing #5

The more I think about it, the more I feel that if themed or experiential entertainment ever wants to be used to cover more serious subject matter or broaden the type of stories it can tell we’re going to have to see a return of the abstract to the medium.

For example, say you wanted to tell the story of a grieving widow and say something about the intense power of grief and how to eventually make piece with it. In a literal themed entertainment world, where everything has to have a justication, how can you tell this story? The impulse I think in a VR experience might be to put you in a first person POV to see the events that happen to her from that angle. If you were building a ride you might be put in a funeral carriage and see the funeral.

Do you see how these approaches are limiting? Dare I say inappropriate? A first person POV merely shows you what she saw, and strips you away of a character to empathize with. Gives you no idea how she felt. A funeral carriage ride is something out of a black comedy and would have difficulty telling the story through mere vignettes. And literal conventions might have the grim reaper start chasing after us. Which is again besides the point.

But what about a journey through memory and the landscapes of the grief-ridden mind? THAT could be powerful. The landscapes and creatures within could conjure up terror and compassion directly in the audience as they experience it themselves and memories playing within could create the story of the widow herself. But if we do this through current literal practices the impact might be wiped away. How do we get inside her mind? A new sophisticated shrinking ray? An inception like system to get into her dream world? Why do we need to burden ourselves with such conceits when they detract from the story we’re trying to tell? Instead of trying to make the experience literally real let it be an abstraction to let the emotional and metaphorical reality manifest.

Perhaps we enter her house and see that something is wrong. It’s a mess. No one has cleaned in weeks. We move into another room where photos are all gathered by a chair. All feature the same man. On the TV the same home video of a happy couple living their life loops.

We enter a black space. An excerpt of a diary is the only visual – projected on the wall is reads “Frank is dead”. A chain of unadorned black vehicles moves underneath it and we board.

We hear the sounds of a woman sobbing as we enter a cavern pouring with waterfalls. In the waterfalls one can see those home video images again. Perhaps in another scene we’re in a dark forest and terrifying animals chase us. And at the end, after seeing the funeral first hand, maybe we come across that TV near a window and it turns off. A sunrise is seen peaking from behind. Another black room and a excerpt from a diary appears “but I am alive”

Obviously this would be fleshed out farther – but the potential that the abstract gives us is immense – and is why I’m such a fan of presentational design. It lets you dive into the heart of a theme without being burdened by conceit. Is it always the right approach, probably not. The literal approaches have their own benefits to offer. But together I think is where magic can happen.

The Future is Truly in the Past

This has been something I’ve been thinking about for a while. It seems to me that some problems the themed entertainment industry is facing today could be solved by looking at the way things were done in the past.

For example, a problem that has always plagued theme parks from the beginning is queueing. No one likes it. And yet as parks get more and more popular, the queues grow with them. The problem has been exacerbated over time as the trend in experiences has been for rides to grow increasingly more intimate and ever shorter in duration. The thing is, problems of capacity have been addressed before in the past. Innovations at the 1939 and 64 World’s fairs were instrumental in developing ride systems built to handle enormous crowds. The Omnimover, the flume of boats, the traveling theater, the peoplemover, the carousel theater, even the parking lot tram all trace their roots to these events along with many others. A real priority was placed on moving people as efficiently and with as great a number as possible: On giving a great experience, including the experience of not wasting most of your day waiting for absurd lengths of time in line. Perhaps this was because people were paying for attractions individually, but it was a damn good lesson to learn.

This people-moving philosophy was taken back to Disneyland – new attractions like Pirates of the Caribbean and the Haunted Mansion / Inner Space along with the World’s Fair imports moved people in numbers that hadn’t been seen at Disneyland before: multiple thousands per hour. And this philosophy migrated to Florida as well where everything was bigger in 1971 with THRC’s at a minimum of 2000 people an hour for most attractions. And Disney went even bigger again when they built Epcot. A park truly built for massive crowds – where nearly every major ride was a people-swallowing next-gen omnimover. These were attractions that were built to minimize waiting on one hand and to hold on to crowds for long periods of time on the other: pavilions designed that could easily hold guests for multiple hours, rides that might hold on to them for almost as long. World of Motion had a mind-shattering capacity of over 3200 people per hour, a ride length of 15 minutes, and a post show that could take someone a good half hour to walk through.

The designers of Epcot knew how important it was to keep lines moving, to keep them as short as possible, to keep as many people off the streets as possible and inside attractions, restaurants, etc. The larger the ratio of experience time to queue time the better the perceived value becomes, the lower the perceived wait becomes. The less crowded people feel, the more relaxed and happier they feel – more likely to spend more time and more money. This approach continued until the end of the 1980s at Walt Disney World – the last major people eaters probably being The Great Movie Ride and Backlot Tour but the approach continued and was expanded a few miles north at a new competitor.

If Disney was the first to embrace handling large crowds, Universal was the one to really take it in a new direction. Up until that point Disney had mainly addressed the problem by building omnimover and theater after theater after omnimover – but Universal thought of some clever additions to fit their own story style – approaches that I find quite precient given the state of things today.

Universal’s story style has never been passive. While Disney attractions largely have their roots in guests playing a passive bystander or fly on the wall, Universal has always been about thrusting you into the middle of the action: A strategy that doesn’t work terribly well with the features of the traditional ominmover or a theater. Universal instead experimented with ride vehicles that were both agile and large. Perhaps because of the inspiration of their tram tour, rides like Jaws, Earthquake, and Kong sat massive amounts of people within a single vehicle and yet managed to move within detailed and expansive sets in ways that added to the story and still felt intimate. Maybe this has to do with the outsize action common to their early attractions – making the massive vehicles seem miniscule by comparison. 

Another technique that I truly think was brilliant and so far ahead of its time was seen with Earthquake and later Disaster! and also to a lesser extent E.T. These are the first attractions I’m aware of that really sought to integrate the majority of the queueing process into the overall experience – turning a relatively short ride into a much longer attraction. Earthquake by far did this best, and in a way that has still really yet to be seen again, though I’d predict is the key to solving the queueing problem once and for all in the future. Earthquake turned the queue into a multi-stage show. After waiting for a few minutes outside guests were brought inside to see several effects demonstrations, a recorded presentation, participate in a full mock filming of a scene, and only after all of that were shown to their vehicle. It was a Universe of Energy approach where instead of the theaters moving, the guests did. All the elements of what were presented tied together with the final climatic ride. While essentially just multiple elaborate pre shows the effect was to create an attraction with a length closer to 30 minutes and a line of 15 rather than what it really was: a line of 40 minutes and a ride of 5. 

And then sometime in the 90s it seems moving guests quickly, efficiently, and with as little perceived waiting as possible somehow lost its priority. New technologies ushered in an ability to specifically time and craft rides that operated on very intimate levels. Attractions got both shorter and handled fewer people. The 12 person vehicle became popular, then the 6, then the 4. At the same time theme parks got more popular. In the midst of all this the idea was struck that technology could eliminate the queuing problem once and for all. Systems like Fastpass and Universal Express were introduced that in theory would redistribute crowds and make use of underutilized capacity (and push guests into stores and restaurants). In reality, they’ve served to increase the waits of nearly all attractions and overcrowd stores, restaurants, and paths. What’s worse: parks are pursuing these strategies full steam ahead with Universal debuting it’s Tapu bands and virtual queueing for all attractions. This is a mistake unless a fundamental rethink of how a park is designed occurs. Where exactly are the all the people who are not waiting in line going to go? What are they going to do? Only so many meals can be eaten and gift shops visited. Thousands of extra people are now walking the paths of your park with nothing to do – bored and making the park seem infinitely more crowded than it needs to seem.  And while attendance is at all time highs, new E-ticket attractions are routinely built with THRCs less than that of opening day attractions in 1971. Less than that of attractions built in the 1960s. The 2 and 3 hour wait have become expected standards to work off in the design phase – with attractions like Flight of Passage being specifically designed to accommodate that many people or more within their queue walls. 

Flight of Passage has a terrific queue, possibly the best queue ever designed, but yet I can’t help but feel that it’s kind of solving the wrong problem. We shouldn’t be solving how to accommodate three hours worth of standing, grumpy, sweaty tourists in a way that they’ll still feel like riding an attraction at the end and not self-immolating. The problem should be solving how to ensure guests aren’t standing in a line for 3 hours. It’s ridiculous that we’ve reached a point where the building of one of the largest and longest dark rides ever built (Universe of Energy: THRC 2432, 45 minutes long) – a dramatic people eater, is only big enough to hold the queue for what is rumored to be a 3 minute ride. 

How are guests supposed to have a great experience when they’re spending most of their day standing in lines? How are guests supposed to have a relaxing vacation or day out when all their time is spent worrying about meeting their schedule, assigned times, darting back and forth, and whether they’ll be able to do everything on their list and whether they can ever afford to come back? As experience designers, the job is not only to design the amazing experiences within an attraction or park, but it should also be to design the experiences guests have throughout their visit. A trip to a theme park should be relaxing, energizing, an escape from the over-scheduled hustle and bustle and nickel and diming of the real world – a better alternative, not a microcosm.

The whole thesis of this article is that we can look to the past to find ways to help address this problem now. So what solutions can we find? First, capacity targets of attractions have to be increased. It cannot be acceptable for attractions at the most visited parks on earth to handle less than 2000 people an hour . Every effort should be undertaken to find and develop ride systems that can handle 3000 and approach 4000. While these systems may not be practical in all use cases – one has to think they would work in at least some. The pursuit alone would be beneficial. More important than individual capacity is collective capacity – how many total things there are to do in the park and how high each of their capacities are. It wasn’t just that the attractions of opening day Epcot had high capacities, it was that there were many attractions that all had those capacities and could hang on to those people for a long period of time.

Second, find ways to integrate the necessary queuing fully into the experience. Queuing surpassed the days of the simple switchback to the nicely decorated labyrinth long ago and now it needs to graduate from that. Queues must become an integral part of the show. An Act One or Two. This can take creative forms, a queue no longer has to be people standing in line. It can be a room with activities, it can have live entertainment, it can be a show, it can be a form of high-capacity ride. To their credit designers are exploring some of these options now with attractions like Gringotts and some upcoming rides at Disney but it needs to be taken to the extreme. If three hour waits aren’t going anywhere anytime soon, then we need to be creating experiences that fill at least one of those hours. 

Finally, I’d say beware of purely technological fixes to problems. Shuffling guests around can alleviate stress around the edges but it will not be the answer. The people are still there.

This is just one of the many ways that looking to the past of themed entertainment design can help us when looking towards the future. There’s a wealth of novel solutions to problems that are just sitting there forgotten or overlooked. Older modes and styles of design and story could potentially show a way to tame ever-increasing budgets, ways of stocking merchandise and approaches to revenue generation may lead the way to increasing guests sense of value. There’s a wealth of strategies that are just sitting there, that while maybe most have outlived their prime (perhaps precooking all food in a central kitchen days in advance wasn’t a good plan), just a few could save the day.

Theme Park Musing #4

Original Photo found here

I feel this is a good example of the approach to themed design that was taken in the early days of Disney and kept going in some form until the end of Presentationalism in the late 80s or early 90s.

Mermaids don’t literally belong in a land about the future of real life. And submarines don’t literally belong circling a lagoon at the base of the Matterhorn while a monorail circles over-head – unless you want to concoct some story about how this is deep in the future after nuclear wars and climate change have ravaged the earth. The oceans now are at the base of the Alps, civilization has returned, and humans’ mutated ocean dwelling descendants live peacefully with their still original type human breatheren. Not quite the same tone.

But no that’s not what’s going on here. Rather than a landscape formed by an explicit story, this a landscape that’s channeling more abstract, symbolic thinking – something Carl Jung I bet would have a lot to say about. The point isn’t to create a logical coherence, but an emotional right-brain one. This is something Walt was instinctively good at and occurred all over the park. Disneyland as a whole functioned as a landscape of the dream world and collective unconscious rather than the literal world. Environments and attractions weren’t based on necessarily how something is or should exist – but on how people imagine or expect to exist. It’s an environment built on mental associations. From the moment the body of water the submarines were to circle around was conceptualized as a crystal clear lagoon (another more symbolic reality than literal) it became obvious that mermaids should swim in it – because that’s what happens in the crystal clear blue lagoons of the mind. Disneyland conjures landscapes of the imagination and is better off for it. And while I immensely enjoy the insanely detailed literal and concrete (pun intended) hyper-real landscapes of the Rohde school – particularly because he and his team alone really seem to understand what is necessary to make that sort of approach work – I wish that themed entertainment designers would understand that that approach is not the only way, nor often the best way, and there are at least two other options just waiting to return to the stage if someone bothered to look (or was free to).

I’m not asking for a return of mermaids to the lagoon – the whole situation kind of was drenched in 1950s misogyny – but god I want the freedom of that sort of abstract and free-associative thinking to be allowed to make a comeback. Granted as long as we’re in the IP age that seems hard to do.

A Pagemaster Pitch

There was a prompt on the PureImagineering blog to create a pitch for a ride based on non-Disney animated movie. That inspired this.

We enter an old, dusty, seemingly abandoned Library and queue around it for a while as a storm continually gets worse outside. We hear a voice of an elderly librarian reminiscent of Olivander calling us back to a research room. When we enter the room no one is there (aside from a helpful but aloof “assistant” that directs us to board a Library Cart and hands us our Library Card with some ominous warning about keeping it handy – for the Library is always there for people that need it. They leave us in the room alone where we sit, unsure for a moment what is about to happen when we hear the voice of the Librarian calling to us once again speaking of the wonder of books. A bookcase on the opposite wall of the room we entered slides open and golden light pours into the room and our library cart moves towards it down a row of bookcases as the voice of the Librarian speaks to us. The storm rages outside. “Ah”, he says”, “the storm is frightening but the worlds of stories can help us learn to fight the fears within: – Horror, Fantasy, Adventure: they’re waiting for you.”

With a grand musical flourish we enter the grand rotunda of the Library flooded with light from the sconces but the storm rages outside in the dark night of the skylights above.  Just then we look above at the gigantic mural on the ceiling. It starts to drip paint onto us and around us. The paint pours off the ceiling and turns into a technicolor ocean around us! Books are falling all around us: the subjects of their contents coming to life. A giant squid swirls out of 20,000 leagues under the sea and threatens to crush us in its grasp before the book slams against a shelf and closes. To our surprise there is a rustling in our cart as we’re swirling down the rapids and the books Horror, Fantasy, and Adventure pop out and tell us, “Not to worry, We’ll get you out of this”. They’re riding on the front of our cart, but alas it’s too late.  We’re spinning all around as the waves morph into a terrifying paint dragon in the middle of the rotunda. It rears on its hind legs towering above us – then lunges and swallows us whole.

Darkness. All is quite for a moment and then in the distance we see it – like a beacon shining out to us through the fog. The exit. A neon green sign floating in midair. Horror, Fantasy, and Adventure exclaim “The exit! That’s how we get out of here! This way!”

Portals open and Each book takes us through their world and the pages of Horror, Fantasy, and Adventure come to life. We briefly enter a decrepit mansion: Dr. Jeckyll and Mr. Hyde, Pirates at sea and and Moby Dick, before we hear a deep rumble. “Oh no, we’re still in the belly of the beast! We’ve been in the world of Fantasy this whole time!” Fantasy casts a spell and we shoot out of the dragon’s mouth with fire chasing us. The exit sign is floating above a mountain in the distance. We’re almost there! We fly towards it as the dragon chases us left and right. We’re not going to make it. We hear the page masters voice “The library is always there for people who need it!”. Of course! The books tell us to pick up our library cards and as we do they start glowing. There’s a blast of air and laser light as books rise up all around and the characters we’ve met reappear to fight the battle and with one last roar the dragon is vanquished! A portal opens up and we’re all thrown spinning into the tornado. Until all comes to a quiet stop. We’re in a dark room, the exit sign is glowing in front of us. The page master materializes in front of us in full merlin garb (he’s the librarian!)- we’re at the legendary round table of the Arthurian legend. He tells us we’ve done well. We’ve fought our fears and our forever changed. That is the power of books. He disappears and the room around us transforms into the research room we started in. The exit sign continues to glow in front of us, where it was the whole time – we just didn’t pay attention on the way in. The panel beneath it slides open and we walk out underneath its reassuring glow….

…into the book gift shop.

Stay tuned to this…if I have some spare time I might develop this further.